Subject: Refund approval( Missing items)//1138993// 8373693547
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 8 Aug 2020 12:04:18 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 8 August, 2020 09:05:49 
Subject: Refund approval( Missing items)//1138993// 8373693547 

Dear Team , 

# 1138993 

Problem Statement : Refund approval for / missing items 

Order Date: 21-Mar-2020 
Order ID: 8373693547 
Tracking ID: 100040816252 
Total Price : 16.90 

Issue Description : The Customer placed the order on 21-Mar-2020 and Shipping Date from our side is 4/2/2020 , 
as the order state is delivered in hyper and under consignment that all items delivered , The customer claims that he he pied all the Amont to delivery guy as its C&D order but customer comeback to us and said that he didn't received one of his item . 

The missing item is 162138129 - - Magnetic Studio Playset (quantity 1) price KWD16.90 

Case history : The customer reached out to us on 2 Jun 2020, And we have escalated to warehouse many times but we have not received any response from their end and no action has been taken on the issue . 

Customer's history : the customer is with us since 3/21/2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin