Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>, Ksaconloc Returns <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 8 Aug 2020 11:29:12 -0700 (MST)

Hi Jessie, 

Kindly assist us on below. 

Regards 
Fauzan 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Ksaconloc Returns" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 07:08:18 
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540 

Hi Jessie, 

Kindly advise on the below. No response in over 48 hours. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]>, "Ksaconloc Returns" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 31 July, 2020 11:33:19 
Subject: RE: Late refund: Case id - 1102004 Order Number: 6475449540 

[ mailto:[email-masked] | @Ksaconloc Returns ] [ mailto:[email-masked] | 
@Mohammed Awad MohammedGaily ] 

Please check and confirm if this order is physically in the warehouse. 

It has been pending from March. 

[ mailto:[email-masked] | @Seeta Seeta ] please revert to me in 24-48 business hours if you don’t get a reply. 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, July 30, 2020 4:34 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number 6475449540, the order was placed on 31st March and till now the order status is showing in progress. So can you please cancel the order as the customer is now chasing us for his refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 29 July, 2020 19:16:10 
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540 

Please do the needful. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 25 July, 2020 19:56:21 
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540 

Any update? 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 20 July, 2020 19:30:25 
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540 

Please do the needful. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 16 July, 2020 18:29:21 
Subject: Re: Late refund: Case id - 1102004 Order Number: 6475449540 

Please update. 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 13 July, 2020 16:13:36 
Subject: Re: Late refrund: Case id - 1102004 Order Number: 6475449540 

Any further updates? 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 9 July, 2020 19:25:34 
Subject: Re: Late refrund: Case id - 1102004 Order Number: 6475449540 

Hi Manish, 

Checking this case with jessie and i will get back to you. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 9 July, 2020 17:51:18 
Subject: Late refrund: Case id - 1102004 Order Number: 6475449540 

Hi Team, 

Please cancel the delivery and process the refund for the same. 

Problem statement - The customer no longer wishes to get his order. 

Case id - 1102004 

Order Number: 6475449540 

Order Created: 3/26/2020 

AWB - 34148688900344 

Assistanc: Please help us to process the refund. 

Regards, 

Manish 

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