Subject: Refund approval(Refund Not Processed)//1265267//6201905535
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Ala Hamood <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 8 Aug 2020 11:12:26 -0700 (MST)

Hi Team, 

Kindly assist us to process the refund of below order 

Thank you for your help 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 8 August, 2020 19:53:10 
Subject: Refund approval(Refund Not Processed)//1265267//6201905535 

Dear Team, 

#1265267 

Problem Statement: Refund approval(Refund Not Processed) 
Order Date:Jun 20, 2020 
Order ID: 6201905535 
AWB&Pickup ref : 45963114131;G02F0C5 
RMA: 23948093 

Assistance Required: Need refund for customer. 
Issue Description: As per the Aramex website the return items has been returned to WH on 6/29/2020 and till now the RMA not processed kindly and i have escalated to conloc check and process the RMA asap and update us. 

Case history : The customer reached out to us on 27 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 4/11/2020 and this is his third order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin