Subject: Cancellation of order(8390711066)
From: Srg CPKhaitan <[email-masked]>
To: Youraj Kinhikar <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Midhun Madhu <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 8 Aug 2020 17:55:41 +0000

Dear team,
Please find the attachment below

Due to  some error in the system  we give the
Online order for the customer manually and collected his civil Id copy

Regards
Michelle 

________________________________
From: Youraj Kinhikar <[email-masked]>
Sent: Saturday, August 8, 2020 7:21:46 PM
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Srg CPKhaitan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Midhun Madhu <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Cancellation of order(8390711066)

@Srg CPKhaitan<mailto:[email-masked]> Please check and confirm

From: Jessie Caparas <[email-masked]>
Sent: 08 August 2020 17:46
To: Shakeeb Arsalan <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Youraj Kinhikar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Midhun Madhu <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Cancellation of order(8390711066)
Importance: High

@Youraj Kinhikar<mailto:[email-masked]>

Can you please check if this order is physically in the store?

Store code: Lifestyle21205

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 8, 2020 4:05 PM
To: ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Cancellation of order(8390711066)

External email sender, please take precaution.

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

________________________________

From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 8 August, 2020 12:21:52
Subject: Cancellation of order(8390711066)

Hi Team,

Problem Statement: Late Shipping

Order Date : July 03, 2020

Order ID: 8390711066

Tracking ID: 839071106630999991

Assistance Required: Need Urgent Cancellation

Issue Description: Customer placed order on Jul 03, 2020 and till now she has not received the order. As per the hybris the order status is ready to be shipped.

Kindly cancel the order as its too late for the customer and issue a refund for the not shipped order as customer now do not want this order.  Escalated to warehouse and store several times no action taken yet.

Regards,

Abhishek Borgaonkar

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