Subject: Re: Missing item: Case id - 1252160, Order ID: 6200357670
From: Manish Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 8 Aug 2020 08:33:37 -0700 (MST)

Any update? 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 1 August, 2020 18:23:28 
Subject: Re: Missing item: Case id - 1252160, Order ID: 6200357670 

Please do the needful. 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 31 July, 2020 18:20:26 
Subject: Re: Missing item: Case id - 1252160, Order ID: 6200357670 

Any update? 

From: "Manish Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 25 July, 2020 19:15:12 
Subject: Re: Missing item: Case id - 1252160, Order ID: 6200357670 

Please note that the issue has still not been resolved. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "raghu pillai" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 22 July, 2020 20:16:31 
Subject: Re: Missing item: Case id - 1252160, Order ID: 6200357670 

Any update ? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "raghu pillai" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 19 July, 2020 20:25:59 
Subject: Re: Missing item: Case id - 1252160, Order ID: 6200357670 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 12 July, 2020 12:58:41 
Subject: Missing item: Case id - 1252160, Order ID: 6200357670 

Hi Team, 

We request you to please do let us know if any shipment is still remaining to be delivered. 

Problem Statement: The customer has reported to us that he has not received 5 items 

Case id - 1252160 
Order Date: 6/15/2020 
Delivery Date: 6/28/2020 
Order ID: 6200357670 
Tracking ID: S001586391993 

Assistance Required: Need the missing item 

Item name: 162470758 - - Printed Dress with Round Neck and Cap Sleeves 
Item cost: SAR 25.00 

Item name: 162078427 - - Floral Printed Top with Long Sleeves 
Item cost: SAR 15.00 

Item name: 162472277 - - Solid Regular Fit Low-Rise Pants with Embellished Belt Loops 
Item cost: SAR 57.00 

Item name: 162078404 - - Printed V-neck Top with 3/4 Sleeves 
Item cost: SAR 15.00 

Item name: 162065614 - - Printed Top with V-neck and 3/4 Sleeves 
Item cost: SAR 15.00 

Issue Description: Customer placed an order for 20 items but as per the customer only received 15 items, Under the consignment details we can see that we have shipped only 20 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish