Subject: Refund approval(Refund Not Processed)//1265267//6201905535
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb arsalan <[email-masked]>, fauzan musalman <[email-masked]>, Apoorv <[email-masked]>
Date: Sat, 8 Aug 2020 07:23:10 -0700 (MST)

Dear Team, 

#1265267 

Problem Statement: Refund approval(Refund Not Processed) 
Order Date:Jun 20, 2020 
Order ID: 6201905535 
AWB&Pickup ref : 46063322476;G02F0C5 
RMA: 23948093 

Assistance Required: Need refund for customer. 
Issue Description: As per the Aramex website the return items has been returned to WH on 6/29/2020 and till now the RMA not processed kindly and i have escalated to conloc check and process the RMA asap and update us. 

Case history : The customer reached out to us on 27 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 4/11/2020 and this is his third order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin