Subject: Re: On_Validation _Cancelled/1361624
From: Shakeeb Arsalan <[email-masked]>
To: Nitesh Singh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 8 Aug 2020 04:43:34 -0700 (MST)

Hi Nitesh, 

The customer is referring to 6.7 KWD has been deducted, but the order u have shared is for 4.46KWD, Please confirm the order NO with the customer or ask him to share the email ID linked with the account he placed the order from so we can escalate the issue to the team 

From: "Nitesh Singh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 8 August, 2020 16:43:17 
Subject: On_Validation _Cancelled/1361624 

Hi Team, 

With reference to order number: 8394802311, order was On_Validation_Cancelled and customer is complaining that they didn't received refund. 

Order date: Jul 30, 2020 
Payment mode: KNET 

Also, no entries is showing under payment transaction. 

Kindly look into this issue and do the needful. 

Thanks, 
Nitesh