Subject: Re: Double Deduction - 8388823992
From: Apoorv Joshi <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 8 Aug 2020 03:09:46 -0700 (MST)

Dear Rashid, 

Kindly update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 21:24:24 
Subject: FW: Double Deduction - 8388823992 

Hi [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] 

Can you please look into this? 

Also, find the attached file sent by the customer. 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, August 5, 2020 12:43 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Double Deduction - 8388823992 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 8388823992 

Customer has reported double deduction for the above mentioned order. The amount that has been deducted twice is KWD 17.40. Jira team has confirmed the amount was deducted only once under REL-106668 and customer was advised to raise an objection with his Bank directly which the customer did but their bank advised them that the amount is stuck in our Bank. Please find attached bank statement for the same as well as Bank response. 

Please look into this and investigate further. Thank you for your help! 

Regards, 

Apoorv 
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