Subject: Re: refund
From: Shakeeb Arsalan <[email-masked]>
To: Mykel Nakhnoukh <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 8 Aug 2020 00:52:46 -0700 (MST)

Hi Maykel, 

We have received the amount once only. Ask the customer to share bank statement & 2 transaction IDs showing the amount has been deducted twice so we can raise the issue to the finance 

From: "Mykel Nakhnoukh" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 7 August, 2020 13:05:06 
Subject: refund 

Hi Team, 

With reference to order id - 6212316467 and case id - 1358636 the amount has been captured twice. 

Please help us to process the refund for this order. 

Thank you for your help. 

Regards, 
Maykel