Subject: RE: Refund approval: Ticket id: 1050119 Order ID: 6486980033
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 8 Aug 2020 06:44:31 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Find the attached approval.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, August 7, 2020 10:10 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval: Ticket id: 1050119 Order ID: 6486980033
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 August, 2020 18:58:53
Subject: Refund approval: Ticket id: 1050119 Order ID: 6486980033

Hi Team

Problem Statement: Order not delivered to the customer / Refund approval.

Ticket id: 1050119
Order Date: 4/28/2020
Order ID: 6486980033
Tracking ID: S001142666968

Total Price: SAR 209.00

Issue Description: The Customer placed the order on 4/28/2020 and the shipment has not delivered to the original customer it's got delivered to the incorrect customer.

Case history: The customer reached out to us on 8/17/2020 and since then the issue was raised to the Shipa team but no action has been taken.

Customer's history: The customer is with us since 4/28/2020 and this is his 1st order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Re: Refund approval: Ticket id: 1050119 Order ID: 6486980033
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sat, 8 Aug 2020 06:01:12 +0000

approved. Please cross charge shipa team

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C142d3cd40b624da187bd08d83b607421%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637324632734347367&sdata=jqzoRHXEeQ4ttyB3qqhHZoKE6GABYaktF6sHjgJOgG8%3D&reserved=0>
  _____

From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 8, 2020 9:51:44 AM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval: Ticket id: 1050119 Order ID: 6486980033

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below order.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, August 7, 2020 10:10 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval: Ticket id: 1050119 Order ID: 6486980033
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly help us to get refund approval for the below case.

Thank you for your help.

Regards,

Fauzan

  _____

From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 August, 2020 18:58:53
Subject: Refund approval: Ticket id: 1050119 Order ID: 6486980033

Hi Team

Problem Statement: Order not delivered to the customer / Refund approval.

Ticket id: 1050119

Order Date: 4/28/2020

Order ID: 6486980033

Tracking ID: S001142666968

Total Price: SAR 209.00

Issue Description: The Customer placed the order on 4/28/2020 and the shipment has not delivered to the original customer it's got delivered to the incorrect customer.

Case history: The customer reached out to us on 8/17/2020 and since then the issue was raised to the Shipa team but no action has been taken.

Customer's history: The customer is with us since 4/28/2020 and this is his 1st order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Manish