Subject: RE: Refund Approval - 6209544992
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>
Date: Sat, 8 Aug 2020 06:25:02 +0000

@Apoorv Joshi<mailto:[email-masked]>

Find the attached approval.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, August 6, 2020 2:41 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ammar Asif <[email-masked]>
Subject: Refund Approval - 6209544992

External email sender, please take precaution.
Hi Jessie,

Please assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 15:43:57
Subject: refund approval case ID 1322781

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1322781

Order Date : 18-Jul-2020
Order ID: 6209544992
Tracking ID: FC07190001706

Total Price : 238.5 KSA

Issue Description: With the reference order ID 6209544992 and tracking ID FC07190001706 , the customer has placed his order on 18-Jul-2020. and  the customer has received incomplete order.

he is looking for his missing item.

162330021 - - Juniors Textured Short Sleeves Shirt with Pocket Detail Shorts SAR 159.00 QTY 1
162330023 - - Juniors Textured Short Sleeves Shirt with Pocket Detail Shorts SAR 159.00 QTY 1 ( He received only shirt without short of the item no:162330023 )

Case history : The customer reached out to us on 22 Jul 2020 and since then the issue was pending.

Customer's history : the customer is with us since 16/04/19 and this is his 6th  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

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Subject: RE: refund approval case ID 1322781
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Aug 2020 14:17:48 +0000

Ok, proceed

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfd58eff0cac649185a1a08d83a137f7f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637323202699215243&sdata=35BLcNNWSuNk2Ti3ufY0NkgqZ%2BAxr5QN8dJHJahxplU%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfd58eff0cac649185a1a08d83a137f7f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637323202699215243&sdata=JzMAzGbw9piEEHUwj8MdJ9dOJykJg7X7zJn1BJWvKj4%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 6, 2020 2:39 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: refund approval case ID 1322781

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing items.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 6, 2020 2:36 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: refund approval case ID 1322781

External email sender, please take precaution.

Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 15:43:57
Subject: refund approval case ID 1322781

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1322781

Order Date : 18-Jul-2020

Order ID: 6209544992

Tracking ID: FC07190001706

Total Price : 238.5 KSA

Issue Description: With the reference order ID 6209544992 and tracking ID FC07190001706 , the customer has placed his order on 18-Jul-2020. and  the customer has received incomplete order.

he is looking for his missing item.

162330021 - - Juniors Textured Short Sleeves Shirt with Pocket Detail Shorts SAR 159.00 QTY 1

162330023 - - Juniors Textured Short Sleeves Shirt with Pocket Detail Shorts SAR 159.00 QTY 1 ( He received only shirt without short of the item no:162330023 )

Case history : The customer reached out to us on 22 Jul 2020 and since then the issue was pending.

Customer's history : the customer is with us since 16/04/19 and this is his 6th  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

ammar asif