Subject: RE: Missing items/ 6494786429
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, asjad hussain <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 8 Aug 2020 06:24:06 +0000

@Seeta Seeta<mailto:[email-masked]>

Find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, August 5, 2020 5:13 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; asjad hussain <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items/ 6494786429

External email sender, please take precaution.
Hi Team,
With reference to the order number 6494786429, The customer placed the order for 17 items and out of that he is claiming he didn't receive 1 item which is 162056771 - - Juniors Drawing Board with Colour Box SAR 159.

Now the customer is chasing us for his refund, so we request you to look into this case and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 17:01:28
Subject: Missing items/ 6494786429

Hi Team,

Problem Statement: Missing items

Order Date :May 28, 2020
Order ID: 6494786429
Tracking ID: S001373334975
Assistance Required: Need missing item

Issue Description: Customer placed an order for 17 items but as per the customer she has only received 16 items, Under the consignment details we can see that all17 items have been Delivered from our side.

The missing item is: 162056771 - - Juniors Drawing Board with Colour Box SAR159.00

Regards
Asjad.

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Subject: RE: Missing items/ 6494786429
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Aug 2020 14:19:39 +0000

Process refund.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce1812093acc3407393c508d83a13c14a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637323203802596679&sdata=zYJiIMTWUrv54%2BfQTfX3vmOaYdnj7nzQJQVHGyxvS5o%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce1812093acc3407393c508d83a13c14a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637323203802606675&sdata=heYhqdU0So0qIN0iZqsbDA76XiWb88WCK40gEHbxBc8%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 6, 2020 3:16 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Missing items/ 6494786429

Hi @Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can refund the below missing item.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 5:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Missing items/ 6494786429

External email sender, please take precaution.

Hi Team,

With reference to the order number 6494786429, The customer placed the order for 17 items and out of that he is claiming he didn't receive 1 item which is 162056771 - - Juniors Drawing Board with Colour Box SAR 159.

Now the customer is chasing us for his refund, so we request you to look into this case and assist us.

Thanks & Regards,
Seeta Kunwar

  _____

From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 17:01:28
Subject: Missing items/ 6494786429

Hi Team,

Problem Statement: Missing items

Order Date :May 28, 2020

Order ID: 6494786429

Tracking ID: S001373334975

Assistance Required: Need missing item

Issue Description: Customer placed an order for 17 items but as per the customer she has only received 16 items, Under the consignment details we can see that all17 items have been Delivered from our side.

The missing item is: 162056771 - - Juniors Drawing Board with Colour Box SAR159.00

Regards

Asjad.