Subject: RE: ON_VALIDATION_CANCELLED/ KNET refund 8389266388 , 8389189715, 8389254391
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: asjad hussain <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 8 Aug 2020 06:21:53 +0000

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

Please check on the below case.

From: Seeta Seeta <[email-masked]>
Sent: Friday, August 7, 2020 10:13 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: asjad hussain <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Fwd: ON_VALIDATION_CANCELLED/ KNET refund 8389266388 , 8389189715, 8389254391

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Lessin Kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 July, 2020 19:56:12
Subject: Re: ON_VALIDATION_CANCELLED/ KNET refund  8389266388 , 8389189715, 8389254391

Hi Team,

With reference to the following orders 8389266388 , 8389189715, 8389254391 / all have been cancelled on validation, but the amount has not been captured on hybris for any of them, However the customer shared with us proof of deduction (PFA).

We request you to check and do the needful.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 July, 2020 14:02:45
Subject: Re: ON_VALIDATION_CANCELLED/ 8389266388

Hi team,

The customer shared details of the deduction.
kindly check the attachment  and do the needful.

Regards,
________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 18 July, 2020 21:43:21
Subject: Re: ON_VALIDATION_CANCELLED/ 8389266388

Ask customer to share transaction ID

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 18 July, 2020 19:53:43
Subject: ON_VALIDATION_CANCELLED/ 8389266388

Hi team,

 With reference to order number: 8389266388

The order was cancelled on validation but the customer is claiming that the amount deducted from his account has not been returned.
kindly check the attachment and do the needful.

Regards,
Asjad.

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