Subject: Refund Approval
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 7 Aug 2020 23:01:02 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 732557 
Order Date: Mar 28, 2020 
Order ID: 6473752657 
AWB: S001021816128 
Total Order Value: SAR 503.30 

Issue Description: This KSA order has been placed on March 28, 2020 and one shipment was delivered on March 26, 2020. Customer neither received the above tracking number shipment not it got refunded. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on April 18, 2020 and the same was escalated to Courier multiple times. It was then placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: This the very first order of the customer from us. 

Assistance Required: Request you to provide an approval of SAR 120 for this order and assist in closing this case. 

Thank you for your help! 

Regards, 
Abhishek Borgaonkar