Subject: Re: Missing items #6495929739
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Sharafuddeen Kulumbil <[email-masked]>, Sumon Satish <[email-masked]>, Vinod Sharma <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 8 Aug 2020 06:00:46 +0000

What is the history of the customer?

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________________________________
From: Jessie Caparas <[email-masked]>
Sent: Saturday, August 8, 2020 9:50:38 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Sharafuddeen Kulumbil <[email-masked]>; Sumon Satish <[email-masked]>; Vinod Sharma <[email-masked]>; Prakash Iyangar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Missing items #6495929739

@Prakash Iyangar<mailto:[email-masked]>

FYI on the below case as well.

8 items are missing.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, August 7, 2020 10:19 PM
To: Sharafuddeen Kulumbil <[email-masked]>; Sumon Satish <[email-masked]>; Vinod Sharma <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing items #6495929739
Importance: High

External email sender, please take precaution.

Hi Team,

Kindly assist us on below case.

Regards,

Fauzan

________________________________

From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 August, 2020 17:10:35
Subject: Missing items

Hi Team,

Problem Statement: Missing items

Order Date : Jun 1, 2020

Order ID: 6495929739

Tracking ID: S001410823390

Assistance Required: Need missing item

Issue Description: Customer placed order for 18 items but as per the customer he has only received 10 items, Under the consignment details we can see that all 18 items has been Delivered from our side.

The missing item is

162439906 - - Printed T-shirt with Round Neck and Short Sleeves SAR17.00

162444358 - - Marvel Foil Print T-shirt with Short Sleeves SAR24

162439857 - - Typographic Print T-shirt with Round Neck and Short SleevesSAR17.00

162078009 - - Solid Sweatshirt with Round Neck and Long Sleeves SAR35

162083104 - - Printed Hoodie with Long Sleeves SAR 35

162444481 - - Batman Print T-shirt with Round Neck and Short Sleeves SAR20

162099301 - - Textured Sports Shoes with Lace Up Closure SAR35

162394084 - - Typographic Print Sweatshirt with Round Neck and Long Sleeves SAR25.00

Regards,

Abdulqader

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