Subject: Refund approval( Missing items)//1138993// 8373693547
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Fri, 7 Aug 2020 20:35:49 -0700 (MST)

Dear Team , 

# 1138993 

Problem Statement : Refund approval for long time // missing items/lost in transit 

Order Date: 21-Mar-2020 
Order ID: 8373693547 
Tracking ID: 100040816252 
Total Price : 16.90 

Issue Description : The Customer placed the order on 21-Mar-2020 and Shipping Date from our side is 4/2/2020 , 
as the order state is delivered in hyper and under consignment that all items delivered , The customer claims that he he pied all the Amont to delivery guy as its C&D order but customer comeback to us and said that he didn't received one of his item . 

The missing item is 162138129 - - Magnetic Studio Playset (quantity 1) price 16.90 

Case history : The customer reached out to us on 2 Jun 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 3/21/2020 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin 

From: "fauzan musalman" <[email-masked]> 
To: "Ala Hamood" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Wednesday, August 5, 2020 8:56:44 PM 
Subject: Re: Missing items//1138993// 8373693547 

to us 

From: "Ala Hamood" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 20:40:35 
Subject: Re: Missing items//1138993// 8373693547 

hi team 

re-escalate this issue to whom 

Regards, 

From: "fauzan musalman" <[email-masked]> 
To: "Ala Hamood" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Wednesday, August 5, 2020 6:55:48 PM 
Subject: Re: Missing items//1138993// 8373693547 

Hi Ala, 

As there is no response for WH kindly re-escalate this issue for refund approval. 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 17:05:39 
Subject: Re: Missing items//1138993// 8373693547 

hi team 

any updad 

regards 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Friday, July 3, 2020 5:23:56 PM 
Subject: Missing items//1138993// 8373693547 

Hi Team, 

Problem Statement: Missing items 
Order Date: 21-Mar-2020 
Order ID: 8373693547 
Tracking ID: 100040816252 
Assistance Required: Need the missing item 
Issue Description: Customer placed an order for 11 items but as per the customer he/she has only received 10 items, Under the consignment details we can see that all 11 items have been shipped/Delivered from our side. 

The missing item is 162138129 - - Magnetic Studio Playset (quantity 1) price 16.90 

Regards, 
Mohammed Altahir