Subject: Refund - Ticket id: 1136664 Order ID: 9781400080
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 7 Aug 2020 11:01:39 -0700 (MST)

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 7 August, 2020 19:18:50 
Subject: Refund - Ticket id: 1136664 Order ID: 9781400080 

Hi Team 

Problem Statement: Not shipped order / Refund approval. 

Ticket id: 1136664 
Order Date: 8/6/2020 
Order ID: 9781400080 
Tracking ID: S001182786472 

Total Price: 130.00 

Issue Description: The Customer placed the order on 5/6/2020 and it is pending since then, the shipment has not delivered to the customer. 

Case history: The customer reached out to us on 6/2/2020 and since then the customer is continuously chasing us. 

Customer's history: The customer is with us since 5/27/2020 and this is his 14th order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish