Subject: Re: Refund approval. for the item lost in transit/ 6475320301
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 7 Aug 2020 09:50:07 -0700 (MST)

Hi team, 

any update? 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 19:38:02 
Subject: Refund approval. for the item lost in transit/ 6475320301 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 913625 

Order Date : Mar 31, 2020 

Order ID: 6475320301 

Return Tracking ID : 45764672026 

Pick up reference: D124683 

Total Price : 249 

Issue Description : The Customer placed the order on Mar 31, 2020 and it is pending since then, because the customer raised a return request and returned it , However the return request got cancelled and while searching by pick up reference we find that the item was collected. 
Case history : The customer reached out to us on 5 May 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 3/17/20 and this is his second order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Asjad