Subject: Refund approval: Ticket id: 1050119 Order ID: 6486980033
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 7 Aug 2020 06:28:53 -0700 (MST)

Hi Team 

Problem Statement: Order not delivered to the customer / Refund approval. 

Ticket id: 1050119 
Order Date: 4/28/2020 
Order ID: 6486980033 
Tracking ID: S001142666968 

Total Price: SAR 209.00 

Issue Description: The Customer placed the order on 4/28/2020 and the shipment has not delivered to the original customer it's got delivered to the incorrect customer. 

Case history: The customer reached out to us on 8/17/2020 and since then the issue was raised to the Shipa team but no action has been taken. 

Customer's history: The customer is with us since 4/28/2020 and this is his 1st order with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Best Regards, 
Manish