Subject: Re: Order not shipped yet - Ticket ID 1339200.
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 7 Aug 2020 02:22:43 -0700 (MST)

Hi Team, 

With reference to the order number 9791876015, the order was placed on 11th July and till now the order status is showing in progress. The agent has already escalated the case to the warehouse but he didn't receive any update from them. 

So can you please check this order and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 6 August, 2020 16:26:16 
Subject: Order not shipped yet - Ticket ID 1339200. 

Dear Team, 
Problem Statement: Late Shipping 
Order Date : 11/07/2020 
Order ID: 9791876015 
Tracking ID: 979187601599990001 
Store ID: Babyshop10009 

Issue Description: As per the Hybris the shipment is still Ready to Ship. Escalated to WH twice for the confirmation but no reply received. 

The customer has placed the order as a Guest. 

Kindly assist us in resolving the issue. 

Regards, 
Nikhil