Subject: order not placed successfully
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, [email-masked], [email-masked], escalations dxbteam <[email-masked]>
Date: Fri, 7 Aug 2020 01:38:37 -0700 (MST)

Hi Team, 

With reference to Customer email: [email-masked] 

The order has not placed successfully and we can not find any order on hybris. Customer has shared the reference number and saying the amount has been deducted from my account. Kindly check and update us the status asap. 

Merchant tracking number: 159180515300017075 
Reference number: 016233024687 
Payment ID: 101202016297422536 
Amount: KWD 53.400 
Date: . 2020-06-10 

Thank you for your help. 

Regards, 
Fauzan 

From: "Mykel Nakhnoukh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 7 August, 2020 11:56:01 
Subject: refund 

Hi Team, 

With reference to case id - 1358749 the amount has been captured however the order status is ON_VALIDATION_CANCELLED. 

Please help us to process the refund for this order. 

Thank you for your help. 

Regards, 
Maykel