Subject: Fwd: ON_VALIDATION_CANCELLED/ KNET refund 8389266388 , 8389189715, 8389254391
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: asjad hussain <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 6 Aug 2020 23:12:58 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Lessin Kumar" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "asjad hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 28 July, 2020 19:56:12 
Subject: Re: ON_VALIDATION_CANCELLED/ KNET refund 8389266388 , 8389189715, 8389254391 

Hi Team, 

With reference to the following orders 8389266388 , 8389189715, 8389254391 / all have been cancelled on validation, but the amount has not been captured on hybris for any of them, However the customer shared with us proof of deduction (PFA). 

We request you to check and do the needful. 

Regards 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 25 July, 2020 14:02:45 
Subject: Re: ON_VALIDATION_CANCELLED/ 8389266388 

Hi team, 

The customer shared details of the deduction. 
kindly check the attachment and do the needful. 

Regards, 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Asjad Hussain" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 18 July, 2020 21:43:21 
Subject: Re: ON_VALIDATION_CANCELLED/ 8389266388 

Ask customer to share transaction ID 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 18 July, 2020 19:53:43 
Subject: ON_VALIDATION_CANCELLED/ 8389266388 

Hi team, 

With reference to order number: 8389266388 

The order was cancelled on validation but the customer is claiming that the amount deducted from his account has not been returned. 
kindly check the attachment and do the needful. 

Regards, 
Asjad.