Subject: POD Request - 6213406000
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 6 Aug 2020 20:43:35 -0700 (MST)

Hi Team, 

With reference to the AWB: FP08040001513 

Customer has reported that she was notified that her order will be delivered soon within an hour by the delivering agent but the partner never showed up however, she received the notification that her order has been delivered to her when she did not receive the order. Please find attached the conversation that customer has shared regarding the same. 

Also, please advise where is this order delivered and share the POD for the same. Please try getting in touch with the customer directly and resolve this asap. 

Thank you for your help! 

Regards, 
Apoorv