Subject: Re: Refund Approval/ 6485492040
From: Asjad Hussain <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 6 Aug 2020 07:48:49 -0700 (MST)

Hi team, 

any update? 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Sunday, 2 August, 2020 10:38:33 
Subject: RE: Refund Approval/ 6485492040 

Hi Shakeeb, 

Still waiting for a reply. 

Get back to me tomorrow if I don’t revert to this email. 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, July 26, 2020 11:16 AM 
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Refund Approval/ 6485492040 

Hi Shakeeb, 

Will revert to you shortly. 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, July 25, 2020 8:24 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Approval/ 6485492040 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 24 July, 2020 20:58:17 
Subject: Refund Approval/ 6485492040 

Hi Team, 

Problem Statement: Refund Approval 

Ticket ID: 1094924 

Order Date: Apr 23, 2020 

Order ID: 6485492040 

AWB: 45944374486 

Total Order Value: SAR 381.00 

Issue Description: This KSA order has been placed on Apr 23, 2020 and was shipped in multiple shipments. One shipment was delivered and the other has no update on tracking since then(Invalid). The Consignment status is still showing shipped and the refund has still not been processed. 

Customer is chasing for the refund and is insisting we get it done asap. 

Case History: Customer contacted us on May 26, 2020 and the same was placed on manual refund sheet. No action has been taken on the refund sheet for this order. 

Customer's History: Customer is shopping with us since March 2020 and has only one completed order at this time. Value of the completed order is SAR 795. 

Assistance Required: Request you to provide an approval of SAR 346 and assist in closing this case. 

Thank you for your help! 

Regards, 

Centrepoint Support Team 

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