Subject: RE: missing items 8380476933
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>, Midhun Madhu <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>
Date: Thu, 6 Aug 2020 13:13:04 +0000

@Apoorv Joshi<mailto:[email-masked]>

Find the attached approval.

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, August 6, 2020 3:18 PM
To: Escalations Dxbteam <[email-masked]>
Cc: ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Midhun Madhu <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]>
Subject: missing items 8380476933

External email sender, please take precaution.
Hi Team,

Please assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 21:36:07
Subject: Re: missing items 8380476933

Hi Team,
Problem Statement: (Missing items)

Order Date : Apr 30, 2020
Order ID: 8380476933
Missing Items : 159936073 - 162069645 - 161621336 - 161621347 - 162138497 - 161867540 - 161198497
Tracking ID: S001123353283
Assistance Required: Need missing item

Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side.

​Please confirm has the item mentioned above been shipped with the order or not ?

Regards,
Shakeeb

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 20:21:37
Subject: Re: Need POD 1181862 8380476933

Dear Team,

Problem Statement: approval for Missing items
Order Date: Apr 30, 2020
Order ID: 8380476933
Tracking ID: S001123353283

Assistance Required: Need missing item
Issue Description: Customer placed order for 8 items but as per the customer she didn't  received the order but as the hyper and the shipa website the order is delivered ,

The missing item is full order price KWD 28.12

Case history : The customer reached out to us on  9 Jun 2020 and since then no action has been taken on  the issue .

Customer's history : he is the new  customer and the first order with us as hyper.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Ala Aldin
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 26, 2020 10:58:36 AM
Subject: Need POD 1181862 8380476933

Dear Team,

Problem Statement: Need POD
Order Date:Apr 30, 2020
Order ID:8380476933
Tracking ID:S001123353283

Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on 01/05/2020 and as per shipa website the order delivered to customer on 08/05/2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Best Regards,
Ala Aldin

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: missing items 8380476933
From: Hamza Hafeez <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Aug 2020 11:36:21 +0000

HI Jessie,

Please proceed with the refund.

Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

  +971 4 517 3209

   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C55ede54b45da47977d0908d839fcf179%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637323105828620756&sdata=%2FGsgwaaFczmj2TOEsLXOexvt5jR1yBY%2ByGQ1xZaxiX0%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 06, 2020 3:25 PM
To: Hamza Hafeez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: missing items 8380476933
Importance: High

@Hamza Hafeez<mailto:[email-masked]>

Please advise if we can refund the below.

WH team hasn’t replied as well as the courier team.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 6, 2020 3:18 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: missing items 8380476933

External email sender, please take precaution.

Hi Team,

Please assist on the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 21:36:07
Subject: Re: missing items 8380476933

Hi Team,

Problem Statement: (Missing items)

Order Date : Apr 30, 2020

Order ID: 8380476933

Missing Items : 159936073 - 162069645 - 161621336 - 161621347 - 162138497 - 161867540 - 161198497

Tracking ID: S001123353283

Assistance Required: Need missing item

Issue Description: Customer placed order for 8 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side.

​Please confirm has the item mentioned above been shipped with the order or not ?

Regards,

Shakeeb

  _____

From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 August, 2020 20:21:37
Subject: Re: Need POD 1181862 8380476933

Dear Team,

Problem Statement: approval for Missing items
Order Date: Apr 30, 2020
Order ID: 8380476933
Tracking ID: S001123353283

Assistance Required: Need missing item
Issue Description: Customer placed order for 8 items but as per the customer she didn't  received the order but as the hyper and the shipa website the order is delivered ,

The missing item is full order price KWD 28.12

Case history : The customer reached out to us on  9 Jun 2020 and since then no action has been taken on  the issue .

Customer's history : he is the new  customer and the first order with us as hyper.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Ala Aldin

  _____

From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 26, 2020 10:58:36 AM
Subject: Need POD 1181862 8380476933

Dear Team,

Problem Statement: Need POD
Order Date:Apr 30, 2020
Order ID:8380476933
Tracking ID:S001123353283

Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on 01/05/2020 and as per shipa website the order delivered to customer on 08/05/2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Best Regards,
Ala Aldin