Subject: RE: request for refund//8380106028
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Aug 2020 13:11:09 +0000

Hi @Seeta Seeta<mailto:[email-masked]>

Find the attached approval.

From: Seeta Seeta <[email-masked]>
Sent: Wednesday, August 5, 2020 5:26 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: request for refund//8380106028
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number 8380106028, the order was placed on 28th April and as per the hybris the order is marked as delivered. However, the customer is claiming that he didn't receive the full order.

The agent contacted the courier team for POD but we never receive any update from them. So we request you to look into this concern and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 15:09:12
Subject: request for refund

Hi Team,

Subject :  request for refund approval

Problem Statement – request for refund approval
Tracking ID – S001104674671
Order ID --8380106028
Order placed on: Apr 28, 2020
order cost: KWD 41.74
the customer claims he did not get the order we contact shipa courier so many times asking for proof of delivery but they did not reply.
kindly check and provide a refund approval

Regards,
Ezzaldeen

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: request for refund//8380106028
From: Hamza Hafeez <[email-masked]>
To: Jessie Caparas <[email-masked]>, Chester Dsouza <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Aug 2020 11:36:59 +0000

Hi Jessie,

Please proceed with the refund.

Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

  +971 4 517 3209

   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C6f669b73eb1a44a122a808d839fd07de%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637323106203777798&sdata=yd7%2F7Wq0geq5tCmSAVTbPzjHLPUH%2BjM0886KfbpiNvo%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 06, 2020 3:16 PM
To: Hamza Hafeez <[email-masked]>; Chester Dsouza <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: request for refund//8380106028
Importance: High

Hi Both,

Please advise if we can refund the order.

The total value is KWD 26.90 for the undelivered order and no POD was shared by the courier partner.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 5:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ezzaldeen Mahyoub <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: request for refund//8380106028
Importance: High

External email sender, please take precaution.

Hi Team,

With reference to the order number 8380106028, the order was placed on 28th April and as per the hybris the order is marked as delivered. However, the customer is claiming that he didn't receive the full order.

The agent contacted the courier team for POD but we never receive any update from them. So we request you to look into this concern and assist us.

Thanks & Regards,
Seeta Kunwar

  _____

From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 15:09:12
Subject: request for refund

Hi Team,

Subject :  request for refund approval

Problem Statement – request for refund approval

Tracking ID – S001104674671

Order ID --8380106028

Order placed on: Apr 28, 2020

order cost: KWD 41.74

the customer claims he did not get the order we contact shipa courier so many times asking for proof of delivery but they did not reply.

kindly check and provide a refund approval

Regards,

Ezzaldeen