Subject: RE: sadaad refund issue : cancelled on validation case ID :1324482
From: Jessie Caparas <[email-masked]>
To: Mohammed Athar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Aug 2020 12:36:10 +0000

@Seeta Seeta<mailto:[email-masked]>  @Shakeeb Arsalan<mailto:[email-masked]> @Fauzan Ahmad, Musalman<mailto:[email-masked]>

Please provide the requested details.

From: Mohammed Athar <[email-masked]>
Sent: Thursday, August 6, 2020 4:08 PM
To: Jessie Caparas <[email-masked]>; Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: sadaad refund issue : cancelled on validation case ID :1324482

Dear Jessie,

Kindly provide the correct transaction ID against the each order, so that we can check in our records & process refund.

As per the statement attached there are 8 different transaction ids with the same amount & date.

Thanks & Regards,
Athar Mohammed,

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 6, 2020 2:13 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: sadaad refund issue : cancelled on validation case ID :1324482

@Mohammed Athar<mailto:[email-masked]>

Reminder on the below.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 6, 2020 10:46 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: sadaad refund issue : cancelled on validation case ID :1324482

External email sender, please take precaution.
Hi Jessie,

Can you please again check this case with the concerned team, as there is no response.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 14:54:39
Subject: RE: sadaad refund issue : cancelled on validation case ID :1324482

@Mohammed Athar<mailto:[email-masked]>

Please find the below concern and help check if amount has been charged.

If yes, please do the needful for the refund.

These are the failed transactions FYI.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 29, 2020 1:03 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: sadaad refund issue : cancelled on validation case ID :1324482

External email sender, please take precaution.
Hi Jessie,

Please check and do the needful.

Regards
Shakeeb

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 29 July, 2020 13:02:17
Subject: sadaad refund issue : cancelled on validation case ID :1324482

Hi Team,

With reference to order number: 6205272249 /6205272533 / 6205272539 and email address: [email-masked]<mailto:[email-masked]>
the customer has tried to place his  order 3 times but every time the order was cancelled and as per customer the money got deducted as he share with us bank statement.
now he wants his money back.

Transaction ID : P100000000000475891

 the bank details for this customer as below

Account holder name:  Ahmed Hassan Hafez El-Gendy
The bank's name:  The National Commercial Bank NCB
Branch name: Jubail Industrial Branch
Account number:  82800001640609
IBAN number:   SA 52 1000 0011 1000 4684 5404
Account type:

please do needful.

Regards
ammar

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