Subject: RE: [#425559] RE: SIB BANK Refund issue//1285715//6494624949
From: Jessie Caparas <[email-masked]>
To: PayFort Operations Team <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Aug 2020 11:53:31 +0000

Thanks!

From: PayFort Operations Team <[email-masked]>
Sent: Thursday, August 6, 2020 1:43 PM
To: Jessie Caparas <[email-masked]>
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: [#425559] RE: SIB BANK Refund issue//1285715//6494624949

External email sender, please take precaution.
Hi Jessie,

Thank you for your email.
​
The requested refund RRN is 015017229543.

This data is also available in MPGS, which Malik had referred to. Simply click on View for the referenced action, and the RRN will display.
​
[Image removed by sender.]​
​
Kind regards,

Yara Alul
Operations Manager

[Image removed by sender. Payfort FZ LLC]
[Image removed by sender. Payfort FZ LLC]
On Wed, 5 Aug at 8:36 PM , Jessie Caparas <[email-masked]> wrote:
@PayFort Operations Team<mailto:[email-masked]>

Can you please provide the RRN number for the below order?

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, August 5, 2020 4:43 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: SIB BANK Refund issue//1285715//6494624949

External email sender, please take precaution.
Hi Jessie,

The customer is coming again and again for the same issue, he has been advised many times to check with the bank but still he is claiming that he did not receive the refund.

Can you please advise with the RRN no so we can share with the customer.

Regards
Shakeeb

________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 July, 2020 16:18:39
Subject: RE: SIB BANK Refund issue//1285715//6494624949

Hi Shakeeb,

Please advise customer to check with his bank. Refund processed from our side.

[Image removed by sender.]
[Image removed by sender.]

Regards,
Malik

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 9, 2020 7:29 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: SIB BANK Refund issue//1285715//6494624949

External email sender, please take precaution.
Hi Malik,

Pls check and advise.

Regards
Shakeeb

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 July, 2020 11:47:24
Subject: SIB BANK Refund issue//1285715//6494624949

Hi Team

Problem Statement:BANK Refund issue

Order Date :May 28, 2020
ticket id : 1285715
Order ID: 6494624949
refunded amount: SAR142
Identifier: SIB
Assistance Required: Need to check and refund

Issue Description: The refund has been successful but customer still claim that he didn't receive  any amount in his account
and send his account statement and details (PFA)

Best Regards
Ala Aldin

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com