Subject: RE: Missing item / Refund approval// 6488412540
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Aug 2020 11:52:44 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Please find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, August 4, 2020 4:53 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item / Refund approval// 6488412540

External email sender, please take precaution.
Hi Jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 10:45:52
Subject: Missing item / Refund approval// 6488412540

Hi Team

Problem Statement : Missing item / Refund approval

Order Date : 03-May-2020

Order ID: 6488412540

Tracking IDs : S001212659671

Issue Description : The customer placed order for 16 items but as per the customer he/she has only received 14 items, Under the consignment details we can see that all 16 items have

been shipped/Delivered from our side.

The customer complaint: 2 item out of 16 are missing.

The missing item are:

- 162472149 - - Solid Camisole with Spaghetti Straps and Floral Print Shorts

-162431584 - - Polka Dot Print Pyjama Set

The cost of missing items: SAR 194

Case history : The customer reached out to us on 21 of June and since then the issue was escalated to WH but no action has been taken.

Customer's history : This is customer's 4th order and he with us since 20/11/18.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.
________________________________

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Subject: RE: Refund approval// 6488412540
From: Prakash Iyangar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Aug 2020 11:31:27 +0000

Approved.

From: Jessie Caparas <[email-masked]>
Sent: Thursday, August 06, 2020 3:24 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval// 6488412540

@Prakash Iyangar<mailto:[email-masked]>

Please advise if we can refund the below missing items.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 6, 2020 3:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval// 6488412540

External email sender, please take precaution.

Hi Jessie,

Please assist on the below case.

Thank you for your help!

Regards,

Apoorv

  _____

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 18:23:08
Subject: Re: Missing item / Refund approval// 6488412540

Hi Jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 10:45:52
Subject: Missing item / Refund approval// 6488412540

Hi Team

Problem Statement : Missing item / Refund approval

Order Date : 03-May-2020

Order ID: 6488412540

Tracking IDs : S001212659671

Issue Description : The customer placed order for 16 items but as per the customer he/she has only received 14 items, Under the consignment details we can see that all 16 items have

been shipped/Delivered from our side.

The customer complaint: 2 item out of 16 are missing.

The missing item are:

- 162472149 - - Solid Camisole with Spaghetti Straps and Floral Print Shorts

-162431584 - - Polka Dot Print Pyjama Set

The cost of missing items: SAR 194

Case history : The customer reached out to us on 21 of June and since then the issue was escalated to WH but no action has been taken.

Customer's history : This is customer's 4th order and he with us since 20/11/18.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.

  _____