Subject: Refund approval 8379952965
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: [email-masked], escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>
Date: Thu, 6 Aug 2020 04:32:52 -0700 (MST)

Hi Jessie, 

Please advise if there is any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ala Hamood" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 18:14:32 
Subject: Re: (not shipped order) cancellation / Refund approval 8379952965 

Hi Jessie, 

Reminder. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ala Hamood" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 26 July, 2020 15:50:23 
Subject: RE: (not shipped order) cancellation / Refund approval 8379952965 

Hi Shakeeb, 

Will revert on this. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, July 24, 2020 7:46 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: (not shipped order) cancellation / Refund approval 8379952965 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Atul Arora" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ecom cpkuwait" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 17 July, 2020 18:57:00 
Subject: Re: (not shipped order) cancellation 8379952965 

Hi Atul, 

Order ID: 8379952965 
tracking ID : S001097273614 
as per the tracking ID the order has been cancelled, WH team is not getting back to us. 
Please advise if we can go ahead with the manual refund as the issue is pending since long time. and the customer is chasing us constantly. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ecom cpkuwait" < [ mailto:[email-masked] | [email-masked] ] >, "ecom cskuwait" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 11 July, 2020 14:42:32 
Subject: Re: (not shipped order) cancellation 8379952965 

Hi Team, 

Order Date : Apr 27, 2020 

Order ID: 8379952965 

Please cancel the order mentioned above as it has not been shipped since long time. 

Regards 
shakeeb 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 8 July, 2020 12:59:58 
Subject: KNET(not shipped order) 

Hi Team 

Problem Statement: not shipped order 

Order Date : Apr 27, 2020 
ticket id : 1253147 
Order ID: 8379952965 
Total Price: KWD58.55 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is not shipped from wh but the amount is captured in Payment Transactions but the customer is demanding refund so we request to check this your priority basis 

Best Regards 
Ala Aldin f 

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