Subject: RE: Refund approval//6493937750
From: Mohammed Awad MohammedGaily <[email-masked]>
To: Ksaconloc Returns <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Sachin Maheshwari <[email-masked]>, Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Aug 2020 11:31:51 +0000

Hi Denish

Kindly check and confirm I mentioned order is at your end .

Best Regards
Mohammed Gaily
Cs – Ext 4650
www.landmarkgroup.com
[lg]
From: Jessie Caparas <[email-masked]>
Sent: 06 August 2020 14:18
To: Seeta Seeta <[email-masked]>; Malik Ismail <[email-masked]>; Ksaconloc Returns <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Haithm Saeed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval//6493937750
Importance: High

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]>

Please advise if this order is physically in the warehouse.

@Sachin Maheshwari<mailto:[email-masked]>

FYI on the below order which courier team updated as returned to us but not yet refunded.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 5, 2020 5:17 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Haithm Saeed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval//6493937750
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number 6493937750, the order was placed on 25th May and till now the order status is in progress. Now the customer is chasing us for his refund as he doesn't want the order anymore.

So we request you to kindly cancel the order and provide us with the approval for the refund.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 16:40:23
Subject: Refund approval.

Dear Team ,

# 1157619

Problem Statement : the order return to original  / Refund approval.

Order Date:  May 25, 2020
Order ID:  6493937750
Tracking ID: CRDSAL0022634220
Total Price: 362

Issue Description : The Customer placed the order on  May 25, 2020 and shipped from our side on 5/27/20 , as the hyper is shipped and SAUDIPOST IS RTO ,

Case history : The customer reached out to us on  23 July 2020  and since then no action has been taken on  the issue .

Customer's history : as the hyper the customer with us from 4/22/20  and this the seventh  order for the customer

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Haitham Saeed

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