Subject: Re: Missing item / Refund approval// 6488412540
From: Algaili Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 6 Aug 2020 03:53:53 -0700 (MST)

Please remind the relevant team. 

Hi Team 

Problem Statement : Missing item / Refund approval 

Order Date : 03-May-2020 

Order ID: 6488412540 

Tracking IDs : S001212659671 

Issue Description : The customer placed order for 16 items but as per the customer he/she has only received 14 items, Under the consignment details we can see that all 16 items have 

been shipped/Delivered from our side. 

The customer complaint: 2 item out of 16 are missing. 

The missing item are: 

- 162472149 - - Solid Camisole with Spaghetti Straps and Floral Print Shorts 

-162431584 - - Polka Dot Print Pyjama Set 

The cost of missing items: SAR 122 

Case history : The customer reached out to us on 21 of June and since then the issue was escalated to WH but no action has been taken. 

Customer's history : This is customer's 4th order and he with us since 20/11/18. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 18:23:08 
Subject: Re: Missing item / Refund approval// 6488412540 

Hi Jessie, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 10:45:52 
Subject: Missing item / Refund approval// 6488412540 

Hi Team 

Problem Statement : Missing item / Refund approval 

Order Date : 03-May-2020 

Order ID: 6488412540 

Tracking IDs : S001212659671 

Issue Description : The customer placed order for 16 items but as per the customer he/she has only received 14 items, Under the consignment details we can see that all 16 items have 

been shipped/Delivered from our side. 

The customer complaint: 2 item out of 16 are missing. 

The missing item are: 

- 162472149 - - Solid Camisole with Spaghetti Straps and Floral Print Shorts 

-162431584 - - Polka Dot Print Pyjama Set 

The cost of missing items: SAR 194 

Case history : The customer reached out to us on 21 of June and since then the issue was escalated to WH but no action has been taken. 

Customer's history : This is customer's 4th order and he with us since 20/11/18. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily.