Subject: Refund Approval: 8394552974
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>
Date: Thu, 6 Aug 2020 03:14:57 -0700 (MST)

Hi Jessie, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 6 August, 2020 14:10:39 
Subject: Re: Missing items Order ID: 8394552974 

Problem Statement : Missing Item / Refund approval. 

Order Date : Jul 28, 2020 
Order ID: 8394552974 
Tracking ID : 202007291716156 

Issue Description : The Customer placed the order on Jul 28, 2020, On 30th of Jul the order was marked as delivered, but as per the customer she has only received 12 items, Under the consignment details we can see that all 13 items have been shipped from our side. 

Case history : The customer reached out to us on 30th of Jul and since then no action has been taken. 

Customer's history : the customer is with us since 3rd of Apr and this is his 4th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

The missing item is 162056760 - - Juniors Devon Travel Cot KWD35 (quantity 1) 

Regards, 
Ebrahim Hageb