Subject: Re: Refund approval./6473164614
From: Seeta Seeta <[email-masked]>
To: asjad hussain <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 6 Aug 2020 03:14:19 -0700 (MST)

Hi Asjad, 

You need to delete the esixting RMA and create new one then escalate the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 4 August, 2020 16:28:48 
Subject: Re: Refund approval./6473164614 

Hi team, 

any update? 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 2 August, 2020 19:43:04 
Subject: Refund approval./6473164614 

Hi Team 

Problem Statement : Refund approval. 

Ticket id : 1273844 

Order Date : Mar 26, 2020 

Order ID: 6473164614 

Return Tracking ID : 45764631345 

Total Price of the returned items : 322 

Issue Description : The Customer placed the order on Mar 26, 2020 , and it is pending since then, the return order was created on 4/3/20 , However till now the refund has not been initiated and the tracking id is invalid and the customer is complaining that he has returned the order. 
Case history : The customer reached out to us on 29 Jun 2020 and since then the issue was added to the manual refund sheet but no action has been taken. 

Customer's history : the customer is with us since 3/16/20 and this is his fifth order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Asjad.