Subject: RE: Refund approval for missing item/ 6478587736
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Thu, 6 Aug 2020 09:45:11 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Go ahead with the refund.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, August 5, 2020 7:00 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: asjad hussain <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval for missing item/ 6478587736
Importance: High

External email sender, please take precaution.
Hi Jessie,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 19:14:54
Subject: Refund approval for missing item/ 6478587736

Hi Team

Problem Statement : Refund approval.
Ticket id : 976570
Order Date : Apr 6, 2020
Order ID: 6478587736
Tracking ID : 290085955938
Total Price of missing item : SAR124

The missing item: 161572846 - - Juniors Barrel Multi-Shooter Gun Toy

Issue Description : The Customer placed the order on Apr 6, 2020 and it is pending since then, on Apr 6, 2020 the order was marked as delivered, However the customer is claiming that he has not received the full order.
Case history : The customer reached out to us on 16 May and since then the issue was escalated to the warehouse many times but no action has been taken.

Customer's history : the customer is with us since 11/4/19   and this is his  fifth order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Asjad.
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