Subject: Re: [#425559] RE: SIB BANK Refund issue//1285715//6494624949
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 06 Aug 2020 09:43:05 +0000 (UTC)

Hi Jessie, 
   
 Thank you for your email.  ​   The requested refund RRN is 015017229543.     This data is also available in MPGS, which Malik had referred to. Simply click on View for the referenced action, and the RRN will display. Kind regards,    
  Yara Alul 
 
 Operations Manager            
             
              On
              Wed, 5 Aug at  8:36 PM
              ,  Jessie Caparas <[email-masked]>  wrote:
               
 @PayFort Operations Team 

 

 Can you please provide the RRN number for the below order? 

 

 

From: Shakeeb Arsalan <[email-masked]>  
Sent: Wednesday, August 5, 2020 4:43 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: SIB BANK Refund issue//1285715//6494624949 

 

   

External email sender, please take precaution.

 

 
 Hi Jessie, 
 
The customer is coming again and again for the same issue, he has been advised many times to check with the bank but still he is claiming that he did not receive the refund. 
 
Can you please advise with the RRN no so we can share with the customer. 
 
Regards 
Shakeeb 

 

   

 

 
 
From:
"Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Ala Hamood" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 11 July, 2020 16:18:39 
Subject: RE: SIB BANK Refund issue//1285715//6494624949

 

  

 

Hi Shakeeb,

 

 

 
Please advise customer to check with his bank. Refund processed from our side.

 

 

  

  

 

 

Regards,

 
 
Malik 

 

 

 
From: Shakeeb Arsalan <[email-masked]>
 
Sent: Thursday, July 9, 2020 7:29 PM 
To: Malik Ismail <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: SIB BANK Refund issue//1285715//6494624949

 

   

 
External email sender, please take precaution.

 

 
 
Hi Malik, 
 
Pls check and advise. 
 
Regards 
Shakeeb

 

 

 

 

 
 
From:
"Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv
 Joshi" <[email-masked]> 
Sent: Tuesday, 7 July, 2020 11:47:24 
Subject: SIB BANK Refund issue//1285715//6494624949

 

 

 

 
 
Hi Team 
 
Problem Statement:BANK Refund issue 
 
Order Date :May 28, 2020 
ticket id : 1285715 
Order ID: 6494624949 
refunded amount: SAR142 
Identifier: SIB 
Assistance Required: Need to check and refund 
 
Issue Description: The refund has been successful but customer still claim that he didn't receive  any amount in his account 
and send his account statement and details (PFA) 

Best Regards 
Ala Aldin

 

 

 

 
 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt
 from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
www.landmarkgroup.com 

 

 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com