Subject: Re: Missing items Order ID: 8394552974
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 6 Aug 2020 01:40:39 -0700 (MST)

Problem Statement : Missing Item / Refund approval. 

Order Date : Jul 28, 2020 
Order ID: 8394552974 
Tracking ID : 202007291716156 

Issue Description : The Customer placed the order on Jul 28, 2020, On 30th of Jul the order was marked as delivered, but as per the customer she has only received 12 items, Under the consignment details we can see that all 13 items have been shipped from our side. 

Case history : The customer reached out to us on 30th of Jul and since then no action has been taken. 

Customer's history : the customer is with us since 3rd of Apr and this is his 4th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

The missing item is 162056760 - - Juniors Devon Travel Cot KWD35 (quantity 1) 

Regards, 
Ebrahim Hageb 

From: "Apoorv Joshi" <[email-masked]> 
To: "Ebrahim" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 3 August, 2020 19:35:16 
Subject: Re: Missing items Order ID: 8394552974 

Hi Ebrahim, 

Please send approval in format shared by Shakeeb. 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 3 August, 2020 13:31:27 
Subject: Missing items Order ID: 8394552974 

Hi Team, 

Problem Statement: Missing items 
Order Date : Jul 28, 2020 
Order ID: 8394552974 
Tracking ID: 202007291716156 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 13 items but as per the customer she has only received 12 items, Under the consignment details we can see that all 13 items have been shipped from our side. 

The missing item is 162056760 - - Juniors Devon Travel Cot KWD35 (quantity 1) 

Regards, 
Ebrahim Hageb