Subject: RE: Not shipped order "6497296473"
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, ArishLaila <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Raghu Pillai <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>, LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 16:55:12 +0000

@LMG OMS<mailto:[email-masked]> @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Upon checking, no consignment details published in Hybris and PP done.

Unable to cancel in Hybris either.

Please cancel this order.

INC0817061

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, August 4, 2020 5:12 PM
To: ArishLaila <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Not shipped order "6497296473"

External email sender, please take precaution.
Hi Team,

the order 6497296473 is pending since 2 months almost without being shipped.
Need urgent assistance to close the issue.
Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 23:11:21
Subject: Not shipped order "6497296473"

Hi Team

Problem Statement: Not shipped order

Ticket id: 1253407

Order Date: Jun 5, 2020
Order ID: 6497296473
Tracking ID: NA

Total Price: SAR 235.00

Issue Description: The Customer placed the order on Jun 5, 2020, and it is pending since then.

Case history: The customer reached out to us on 24 Jun 2020 and the issue has been escalated multiple times but no action has been taken.

Customer's history: This is a 3rd order from the customer.

Assistance required: need urgent shipping or cancellation

Best Regards,
Abhishek Sisodia

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