Subject: RE: Partially shipped order / Refund approval.// 6485053624
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 5 Aug 2020 16:30:47 +0000

@Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]>

Can you please confirm if we have the below items?

162386516
162347327
162165909
162231458
161781584

Please revert asap for this complaint.

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, August 5, 2020 6:49 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Partially shipped order / Refund approval.// 6485053624

External email sender, please take precaution.
Hi Jessie,
Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 20:28:41
Subject: Partially shipped order / Refund approval.// 6485053624

Hi Team

Problem Statement : Partially shipped order / Refund approval.

Order Date : Apr 22, 2020

Order ID: 6485053624

Tracking IDs : S001332507945, FP04270002297

Undelivered items Price : SAR 261

Issue Description : The Customer placed the order on Apr 22, 2020,and only 3 items have been delivered under the AWB# FP04270002297, the not delivered shipment has already been redirected from Samsa courier to Shipa courier but when tracking the shipment on Shipa website it showing incomplete pickup and cancelled.

The issue was escalated to WH as well as the order updated on the manual refund sheet, however till now the refund has not been initiated.

Case history : The customer reached out to us on 10th of May and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history :  The customer with us since 11/13/19 with total orders of 7 and this his second order.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Algaily.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com