Subject: RE: Refund approval / not shipped order 9775983086
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 16:05:54 +0000

HI Shakeeb,

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, August 4, 2020 12:40 PM
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval / not shipped order 9775983086

External email sender, please take precaution.
Hi Jessie,

Please advise regarding the below issue.

Regards
Shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 05:50:59
Subject: Re: Late Shipping

________________________________
Hi Team

Problem Statement :  Refund approval.

Ticket id : 1038770

Order Date : Apr 4, 2020

Order ID: 9775983086

Tracking ID : 45903932410

Total Price : AED 204

Issue Description : The Customer placed the order on Apr 4, 2020, and it is pending since then, As the tracking number is invalid.

Case history : The customer reached out to us on 25 july   2020 and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since
4/4/2020.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Abdulqader

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Subject: RE: Refund approval / not shipped order 9775983086
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 04:50:15 +0000

Pls get this re-checked, this order was highlighted earlier as collected by courier without scanning.

Ideally this should have been returned & processed for RMA.

I am ok for processing refund directly.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C011b321923914e9d6b8408d838fb0b58%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321998162954559&sdata=vZ07DdNJ9%2F1Jg6OvA8qpqZJ0xotyaMu2AAZE0J03aA8%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C011b321923914e9d6b8408d838fb0b58%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321998162964553&sdata=ub6lBGm5MqIuJgsEOmD94JAKqMsey36DPULynFIbp8U%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 5, 2020 8:42 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Refund approval / not shipped order 9775983086
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Please advise if we can get this refunded as well.

Order has not been shipped from April.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 12:40 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval / not shipped order 9775983086

External email sender, please take precaution.

Hi Jessie,

Please advise regarding the below issue.

Regards
Shakeeb

  _____

From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 August, 2020 05:50:59
Subject: Re: Late Shipping

  _____

Hi Team

Problem Statement :  Refund approval.

Ticket id : 1038770

Order Date : Apr 4, 2020

Order ID: 9775983086

Tracking ID : 45903932410

Total Price : AED 204

Issue Description : The Customer placed the order on Apr 4, 2020, and it is pending since then, As the tracking number is invalid.

Case history : The customer reached out to us on 25 july   2020 and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : the customer is with us since

4/4/2020.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards

Abdulqader