Subject: RE: Refund Approval - 6206897818
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ammar Asif <[email-masked]>
Date: Wed, 5 Aug 2020 15:55:15 +0000

Hi Apoorv,

Go ahead with the refund and raise a JIRA.

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, August 5, 2020 12:10 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ammar Asif <[email-masked]>
Subject: Refund Approval - 6206897818

External email sender, please take precaution.
Hi Jessie,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 5 August, 2020 09:24:57
Subject: Re: refund approval case ID 1327331

Problem Statement : Not shipped order / Refund approval

Ticket id : 1327331

Order Date : 08-Jul-2020

Order ID: 6206897818

Tracking ID : 46064846704

Total Price : SAR 459.90

Issue Description: With the reference order ID 6206897818 and tracking ID 46064846704, the customer has placed his order on Jul 8, 2020. Now the customer has received incomplete order.
he is looking for his missing item.

162032171 - - Juniors Lory Baby Seat with Canopy - SAR 119.00

Case history : The customer reached out to us on 25 Jul 2020 and since then the issue was pending. i escalated to WH but there was no response and i escalated to courier team they shared with us POD but customer saying that this is not his signature and he did not receive the above item.

Customer's history : the customer is with us since 28/07/19 and this is his 5th  order with us.

Assistance required : We request you to provide refund approval for SAR 119 in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

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