Subject: Re: request for refund//8380106028
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 06:25:34 -0700 (MST)

Hi Team, 

With reference to the order number 8380106028, the order was placed on 28th April and as per the hybris the order is marked as delivered. However, the customer is claiming that he didn't receive the full order. 

The agent contacted the courier team for POD but we never receive any update from them. So we request you to look into this concern and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 15:09:12 
Subject: request for refund 

Hi Team, 

Subject : request for refund approval 

Problem Statement – request for refund approval 
Tracking ID – S001104674671 
Order ID --8380106028 
Order placed on: Apr 28, 2020 
order cost: KWD 41.74 
the customer claims he did not get the order we contact shipa courier so many times asking for proof of delivery but they did not reply. 
kindly check and provide a refund approval 

Regards, 
Ezzaldeen