Subject: Re: Refund approval//6493937750
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>, jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 06:17:27 -0700 (MST)

Hi Team, 

With reference to the order number 6493937750, the order was placed on 25th May and till now the order status is in progress. Now the customer is chasing us for his refund as he doesn't want the order anymore. 

So we request you to kindly cancel the order and provide us with the approval for the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Haithm Saeed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 16:40:23 
Subject: Refund approval. 

Dear Team , 

# 1157619 

Problem Statement : the order return to original / Refund approval. 

Order Date: May 25, 2020 
Order ID: 6493937750 
Tracking ID: CRDSAL0022634220 
Total Price: 362 

Issue Description : The Customer placed the order on May 25, 2020 and shipped from our side on 5/27/20 , as the hyper is shipped and SAUDIPOST IS RTO , 

Case history : The customer reached out to us on 23 July 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper the customer with us from 4/22/20 and this the seventh order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Haitham Saeed