Subject: Re: Missing items/ 6494786429
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, asjad hussain <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 06:13:22 -0700 (MST)

Hi Team, 

With reference to the order number 6494786429, The customer placed the order for 17 items and out of that he is claiming he didn't receive 1 item which is 162056771 - - Juniors Drawing Board with Colour Box SAR 159. 

Now the customer is chasing us for his refund, so we request you to look into this case and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 17:01:28 
Subject: Missing items/ 6494786429 

Hi Team, 

Problem Statement: Missing items 

Order Date :May 28, 2020 
Order ID: 6494786429 
Tracking ID: S001373334975 
Assistance Required: Need missing item 

Issue Description: Customer placed an order for 17 items but as per the customer she has only received 16 items, Under the consignment details we can see that all17 items have been Delivered from our side. 

The missing item is: 162056771 - - Juniors Drawing Board with Colour Box SAR159.00 

Regards 
Asjad.