Subject: Re: SIB BANK Refund issue//1285715//6494624949
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 05:43:14 -0700 (MST)

Hi Jessie, 

The customer is coming again and again for the same issue, he has been advised many times to check with the bank but still he is claiming that he did not receive the refund. 

Can you please advise with the RRN no so we can share with the customer. 

Regards 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ala Hamood" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 11 July, 2020 16:18:39 
Subject: RE: SIB BANK Refund issue//1285715//6494624949 

Hi Shakeeb, 

Please advise customer to check with his bank. Refund processed from our side. 

Regards, 

Malik 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Thursday, July 9, 2020 7:29 PM 
To: Malik Ismail <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: SIB BANK Refund issue//1285715//6494624949 

External email sender, please take precaution. 

Hi Malik, 

Pls check and advise. 

Regards 
Shakeeb 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 7 July, 2020 11:47:24 
Subject: SIB BANK Refund issue//1285715//6494624949 

Hi Team 

Problem Statement:BANK Refund issue 

Order Date :May 28, 2020 
ticket id : 1285715 
Order ID: 6494624949 
refunded amount: SAR142 
Identifier: SIB 
Assistance Required: Need to check and refund 

Issue Description: The refund has been successful but customer still claim that he didn't receive any amount in his account 
and send his account statement and details (PFA) 

Best Regards 
Ala Aldin 

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