Subject: Missing items / Refund approval // 6482302545
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Algaili Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 05:39:48 -0700 (MST)

Hi Jessie, 

Please assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 14:32:17 
Subject: Missing items / Refund approval // 6482302545 

Hi Team 

Problem Statement : Missing item / Refund approval 
Order Date : 15-Apr-2020 
Order ID: 6482302545 
Tracking IDs : 45765993825 

Issue Description : The customer placed order for 23 items but as per the customer he/she has only received 19 items, Under the consignment details we can see that all 23 items have 
been shipped/Delivered from our side. 

The customer complaint: 4 item out of 23 are missing. 

The missing item are: 
1- 162119698 - - Pocket Detail Jeggings with Drawstring 
2- 162086418 - - Plain Jegging with Elasticised Waistband and Pocket Detail 
3- 162201126 - - Printed Jog Pants with Pocket Detail and Drawstring 
4- 162128337 - - Typographic Printed T-shirt with Short Sleeves 

The cost of missing items: SAR 155 

Case history : The customer reached out to us on 4 of May 2020 and since then the issue was escalated to WH but no action has been taken. 

Customer's history : The customer have two orders with us and this his first order. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily. 

From: "Sharafuddeen Kulumbil" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Sumon Satish" <[email-masked]>, "Vinod Sharma" <[email-masked]>, "Maxwhryd Ecom" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Prakash Iyangar" <[email-masked]> 
Sent: Saturday, 11 July, 2020 12:33:38 
Subject: RE: Missing items // 6482302545 

Dear Team, 

Below order Riyadh said order 

Hi Riyadh , 

Pls check 

Regards 
sharafu 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, July 10, 2020 3:46 PM 
To: Sharafuddeen Kulumbil <[email-masked]>; Sumon Satish <[email-masked]>; Vinod Sharma <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Prakash Iyangar <[email-masked]> 
Subject: Re: Missing items // 6482302545 

External email sender, please take precaution. 

Hi Team, 

Please check with concerned team the missing items in the following issue. 

Regards 
shakeeb 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 4 July, 2020 16:18:52 
Subject: Missing items // 6482302545 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 15-Apr-2020 

Order ID: 6482302545 

Tracking ID: 45765993825 

Assistance Required: Need missing item 

Issue Description: The customer placed order for 23 items but as per the customer he/she has only received 19 items, Under the consignment details we can see that all 23 items have been shipped/Delivered from our side. 

The customer history: 4 ITEMS OUT OF 23 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item are: 

1- 162119698 - - Pocket Detail Jeggings with Drawstring SAR 50.00 

2- 162086418 - - Plain Jegging with Elasticised Waistband and Pocket Detail SAR 45.00 

3- 162201126 - - Printed Jog Pants with Pocket Detail and Drawstring SAR 45.00 

4- 162128337 - - Typographic Printed T-shirt with Short Sleeves SAR 15.00 

Regards, 

Algaily 

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