Subject: Re: refund issue case ID 1321763
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 5 Aug 2020 05:29:49 -0700 (MST)

Hi Ammar, 

The order has been cancelled. for refund we have cancelled the authorization before capturing the amount. it means it refunded. secondly why this is Knet issue. Knet is only for Kuwait order and this is KSA order. Check before escalating. 

Regards, 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 5 August, 2020 14:07:46 
Subject: refund issue case ID 1321763 

Problem Statement: Refund Not Processed 
Order Date : Apr 30, 2020 
Order ID: 6487542141 
Tracking ID: na 
Assistance Required: Need refund for customer. 

The order was placed on Apr 30, 2020 but as per record the order was cancelled and the refund has not been initiated yet. 
because there is no refund follow on. i escalated to WH but there was no response . and this is a Knet refund issue but there is no ticket on hybris for Knet refund. 

please do needful. 

Best regards 
Ammar Asif