Subject: Re: SDAD ON_VALIDATION_CANCELLED Refund 6488171901
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 05:20:59 -0700 (MST)

Hi Mahmoud, 

Any update on below case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Malik Ismail" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ala Hamood" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 1 August, 2020 23:00:23 
Subject: Re: SDAD ON_VALIDATION_CANCELLED Refund 6488171901 

Hi Mahmoud, 

As per hybris the refund has been done from our end on 08 Jul. But customer claiming that he still not received the amount. customer also has share bank statement. 
Kindly check and update us with refund status. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Malik Ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ala Hamood" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 1 July, 2020 19:30:52 
Subject: RE: SDAD ON_VALIDATION_CANCELLED Refund 6488171901 

Hi Shakeeb, 

Noted. 

Regards, 

Malik Ismail 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, July 1, 2020 5:10 PM 
To: Malik Ismail <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: SDAD ON_VALIDATION_CANCELLED Refund 6488171901 

External email sender, please take precaution. 

Hi Malik 

Order : 6488171901 

Transaction ID : P1000000000004704303 

Amount to be refunded : SAR235.00 

the customer account details 

Account holder name: Iman Hamdan Bakht Al-Mahmadi 

The bank's name: Al-Rajhi Bank 

Branch name: University District 176 

Account number: 176608010357869 

IBAN format: SA5180000176608010357869 

Account type: current 

Best Regards 

Shakeeb 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "fauzan musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 25, 2020 11:24:46 AM 
Subject: SDAD ON_VALIDATION_CANCELLED 6488171901 1215868 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : May 2, 2020 
ticket id : 1215868 
Order ID: 6488171901 
Total Price: SAR235.00 
Identifier: SADAD 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis 

Best Regards 
ala aldin 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com