Subject: RE: Refund not credited - 8386838407
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Harish Thakor <[email-masked]>, Lessin Kumar <[email-masked]>
Date: Wed, 5 Aug 2020 11:50:01 +0000

Hi,

We tried to do refund to this customer on 4th July & also on 5th Aug 2020

Refund is not getting captured in customer account.

Kindly co-ordinate with customer and update us if they can collect amount from nearby store to them in 3 working days or else provide bank details so deposit will be done to their bank account in 7 working days.

Please confirm so will arrange refund accordingly.

Original Transaction ID202016155751405
IP Address168.187.147.210Batch ID
Transaction Date/TimeWed Aug 05 14:47:17 AST 2020Post Date0805
Transaction ID202021885981257Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******4888Card ExpirationDec , 2022
Transaction Amount30.790Currency Code414
Merchant Track ID159168843100096185Result CodeNOT CAPTURED
Host Response05Authorization Code885274
AVS ResponseCVD2 Validation Repsonse
Reference ID021898002062STAN ID125592
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Jessie Caparas
Sent: Sunday, August 02, 2020 9:04 AM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: FW: Refund not credited - 8386838407

@Rashid Gafoor  Kaskar<mailto:[email-masked]>

Please look into the below case.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 31, 2020 1:13 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Refund not credited - 8386838407

External email sender, please take precaution.
Hi Team,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 July, 2020 23:16:33
Subject: Refund not credited - Ticket ID 1183523

Dear Team,
The customer has come back to us with the statement and complaining that the refund has not been credited to his account yet. Attached statement for your reference.

Problem Statement: Refund Not Processed
Order Date : June 09, 2020
Order ID: 8386838407
Return Tracking ID: N.A
Assistance Required: Process refund asap.

Issue Description: The attached statement as shared by the customer.

PASSWORD FOR THE STATEMENT IS 279100507758.

Regards,
Nikhil

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