Subject: RE: Not shipped order / Refund approval// 6490864397
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 5 Aug 2020 11:21:19 +0000

Hi Shakeeb,

Find the attached approval.

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, August 4, 2020 5:09 PM
To: Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Not shipped order / Refund approval// 6490864397

External email sender, please take precaution.
Hi Jessie,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 11:39:03
Subject: Not shipped order / Refund approval// 6490864397

Hi Team,

Problem Statement : Not shipped order / Refund approval.

Order Date : 11-May-2020

Order ID: 6490864397

Tracking ID : CRDSAL0018686720

Total Price : SAR 533.20

Issue Description : The Customer placed the order on May 11-May-2020, and it is pending since then, As per tracking ID# CRDSAL0018686720 the order was not picked from our WH and

then the issue was escalated to WH and updated on the manual refund sheet as well, However till now the refund has not been initiated.

Case history : The customer reached out to us on 3rd of June and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : The customer with us since 08/10/18 and this his 28th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Not shipped order / Refund approval// 6490864397
From: Sachin Maheshwari <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 5 Aug 2020 04:52:15 +0000

Pls process.

Regards,

Sachin Kumar

Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc89f3a590d6f4059c23208d838fb5306%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321999362423751&sdata=6ZBRWgdMn%2BOHrhAFmE5ZquTOtmDJ4JZpBFpTpKQ6BPw%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cc89f3a590d6f4059c23208d838fb5306%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637321999362423751&sdata=mrcPDs%2B8kG2pygAjVhlz3jUpv6t08iB2hPJWpwpuwaQ%3D&reserved=0>

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, August 5, 2020 8:36 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: Not shipped order / Refund approval// 6490864397
Importance: High

@Sachin Maheshwari<mailto:[email-masked]>

Need your approval to refund the order that hasn’t been shipped since May.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 5:09 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not shipped order / Refund approval// 6490864397

External email sender, please take precaution.

Hi Jessie,

Kindly assist regarding the following concern.

Regards

Shakeeb

  _____

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 4 August, 2020 11:39:03
Subject: Not shipped order / Refund approval// 6490864397

Hi Team,

Problem Statement : Not shipped order / Refund approval.

Order Date : 11-May-2020

Order ID: 6490864397

Tracking ID : CRDSAL0018686720

Total Price : SAR 533.20

Issue Description : The Customer placed the order on May 11-May-2020, and it is pending since then, As per tracking ID# CRDSAL0018686720 the order was not picked from our WH and

then the issue was escalated to WH and updated on the manual refund sheet as well, However till now the refund has not been initiated.

Case history : The customer reached out to us on 3rd of June and since then the issue was added to the manual refund sheet but no action has been taken.

Customer's history : The customer with us since 08/10/18 and this his 28th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,

Algaily.